Not resolved

I paid for two years. They "scanned my computer" and cleaned it out.

Within one month I started getting the webroot icon with the explanation point. I called customer service (all of them in India) who said that meant something was wrong in my computer. Well-if they just "fixed" my software one month earlier, how could something be wrong so quickly. He said he would scan my computer again and when he found the problem I would have to pay $120.

to fix it. The salesman who sold me for the 2 year program NEVER told me it was just for scanning for "potential problems". I was led to believe it was TO PREVENT problems with viruses and malware. So THIS IS A SCAM.

They just put up the "OMG there's a problem" and then you have to pay $125 to fix it when I BELIEVE THERE WASN'T EVER A PROBLEM TO BEGIN WITH. SCAM THIS *** HAS TO STOP!!!

Product or Service Mentioned: Webroot Secureanywhere Antivirus.

Reason of review: Pricing issue.

Company wrote 0 public responses to the review from Jun 26, 2017.
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